Terms & Conditions

1. Introduction & Acceptance

By accessing or using the ISSAB platform (issab.org), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the platform.

These terms constitute a legally binding agreement between you and the International Six Sigma Association Board ("ISSAB", "we", "our", or "us").

You must be at least 18 years of age to use this platform. If you are under 18, you may only use the platform with the consent and supervision of a parent or legal guardian.

2. Definitions

• "Platform" refers to the ISSAB website at issab.org, including all pages, the learning management system, and associated services.
• "Student" refers to any individual who registers an account on the platform.
• "Certification" refers to the digital credential issued by ISSAB upon successful completion of programme requirements.
• "Content" refers to all learning materials, including but not limited to video lessons, PDF documents, study guides, and examination questions.
• "Programme" refers to any ISSAB certification course at any belt level.

3. Account Registration

To access ISSAB programmes, you must create an account by providing accurate and complete personal information. You are responsible for maintaining the accuracy of your account details.

• Each individual may hold only one account on the platform.
• You are solely responsible for maintaining the confidentiality of your login credentials.
• You must notify ISSAB immediately if you suspect any unauthorised access to your account.
• ISSAB reserves the right to suspend or terminate accounts that violate these terms or are suspected of fraudulent activity.

4. Certifications & Course Access

ISSAB offers self-paced online certification programmes across five belt levels. Access to course content is granted as follows:

• White Belt (Free): Access is granted upon registration at no cost.
• Yellow Belt, Green Belt, Black Belt, and Master Black Belt: Access is granted upon receipt of the applicable payment.

Once access is granted, course content remains available to you for the lifetime of your account. ISSAB may periodically update course content to reflect current best practices and standards. Such updates do not constitute a new or different product.

5. Examinations

Examinations are a required component of all ISSAB certification programmes. The following conditions apply:

• Each examination consists of 30 questions. A minimum score of 80% is required to pass.
• Students are permitted up to 5 attempts per belt level examination.
• Examinations are open book — students may reference their study materials during the exam.
• Anti-cheat monitoring measures are active during all examinations, including restrictions on copying, screenshotting, and tab-switching.
• ISSAB reserves the right to invalidate examination results if evidence of cheating, impersonation, or academic dishonesty is detected.
• Examination questions are the confidential intellectual property of ISSAB. Sharing, reproducing, photographing, or distributing exam questions in any form is strictly prohibited and may result in immediate account termination and certification revocation.

6. Certification

Upon successful completion of all programme requirements, ISSAB will issue a digital certificate in PDF format. Each certificate includes a unique verification ID that can be verified at issab.org.

Certification Requirements by Belt Level

• White Belt, Yellow Belt, Green Belt: Issued upon passing the relevant examination.
• Black Belt: Requires passing the examination and submission of one (1) approved improvement project, reviewed by the ISSAB examination team.
• Master Black Belt: Requires passing the examination and submission of two (2) approved improvement projects, reviewed by the ISSAB examination team.

Project Review

Project submissions for Black Belt and Master Black Belt are reviewed within 10 business days of submission. ISSAB will notify the student of the outcome via email. If a project does not meet the required standard, feedback will be provided and the student may resubmit.

Certification Validity

ISSAB certifications are valid for the lifetime of the certificate holder. There are no renewal fees, recertification examinations, or continuing education requirements.

Revocation

ISSAB reserves the right to revoke any certification if it is determined that the certificate was obtained through fraud, cheating, plagiarism, or misrepresentation. The certificate holder will be notified in writing and given the opportunity to respond before any revocation is finalised.

7. Intellectual Property

All content on the ISSAB platform — including but not limited to course materials, video lessons, PDF documents, examination questions, the ISSAB name, logo, and branding — is the intellectual property of ISSAB and is protected by applicable copyright and trademark laws.

• Students may not copy, distribute, reproduce, sell, sublicence, or share any platform content.
• Students may not screen-record, download (except where expressly permitted), or redistribute video lessons or other materials.
• The ISSAB name and logo may not be used in any marketing, promotional, or commercial materials without prior written permission from ISSAB.
• Certificate holders may reference their ISSAB certification on curricula vitae, LinkedIn profiles, and professional biographies. For example: "ISSAB Certified Lean Six Sigma Green Belt".

8. Payment & Pricing

All prices are displayed on the ISSAB website in United States Dollars (USD). The following pricing applies at the time of publication:

• White Belt: Free — no payment required.
• Yellow Belt: $149 USD
• Green Belt: $349 USD
• Black Belt: $449 USD
• Master Black Belt: $699 USD

ISSAB reserves the right to change pricing at any time. Students who have already purchased a programme will not be affected by subsequent price changes.

Refund Policy

If you wish to request a refund, please contact support@issab.org within 14 days of purchase. Refunds are available only if you have not accessed the course materials. Once course content has been accessed, the purchase is non-refundable.

9. User Conduct

By using the ISSAB platform, you agree to the following standards of conduct:

• You must not share your account credentials with any other person.
• You must not attempt to hack, disrupt, reverse-engineer, or exploit any part of the platform.
• You must not share, publish, or distribute examination questions or answers by any means.
• You must not submit plagiarised or fraudulent project work. All project submissions must represent your own original work.
• You must not use the platform for any unlawful purpose.

Violations of these standards may result in immediate account suspension, certification revocation, and permanent exclusion from all ISSAB programmes.

10. Limitation of Liability

ISSAB provides certification based on demonstrated competency through examinations and, where applicable, project submissions. Please note the following:

• ISSAB does not guarantee employment, promotion, salary increase, or any specific career outcome as a result of obtaining certification.
• ISSAB is not responsible for how employers, organisations, or third parties view, value, or recognise ISSAB certifications.
• The platform is provided on an "as is" basis. ISSAB makes reasonable efforts to ensure platform availability and uptime but does not guarantee uninterrupted or error-free access.
• To the maximum extent permitted by law, ISSAB's total liability for any claim arising from your use of the platform or programmes shall not exceed the amount you paid to ISSAB for the specific programme giving rise to the claim.

11. Privacy

ISSAB collects and processes personal data in accordance with our Privacy Policy. This includes, but is not limited to, your name, email address, examination results, and certification records.

By using the platform, you consent to the collection and processing of your data as described in the Privacy Policy. We encourage you to read the Privacy Policy in full.

12. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review these Terms periodically.

Your continued use of the Platform following any changes constitutes your acceptance of the revised Terms.

13. Governing Law & Disputes

These Terms and Conditions are governed by and construed in accordance with applicable international commercial law and best practices for online services.

In the event of any dispute arising from these Terms or your use of the Platform, we encourage you to first contact us at support@issab.org so that we may attempt to resolve the matter informally.

If an informal resolution is not possible, the dispute shall be referred to mediation or an appropriate alternative dispute resolution process before any further action is taken.

14. Contact

If you have any questions about these Terms and Conditions, please contact us:

• General enquiries: info@issab.org
• Student support: support@issab.org
• Project submissions: certificates@issab.org
• Website: www.issab.org